Service Level Agreement

Definitions

• Service — managed Unimoni API + cabinet
• Uptime — the percentage of time in a month during which the Service responds to a health check within 2 seconds
• Downtime — 100% − Uptime

Guarantees by plan

Self-hosted — guarantee — / credit on breach —

Team — 99.5% — 10% / 25% / 50% (for each 0.5% step of degradation)

Business — 99.9% — 10% / 25% / 50%

Enterprise — 99.99% — 25% / 50% / 100% + financial credits up to 100% of the monthly fee

Exclusions

Downtime is not counted in the following cases:

• Announced maintenance windows (7+ days’ notice, 14+ days on Enterprise)
• Force majeure (including large-scale outages at AWS / GCP / Azure)
• Customer actions (DDoS from its infrastructure, configuration errors on the Customer’s side)
• Exceeding the plan’s limits

Compensation procedure

Credits are applied automatically as a deduction from your next invoice within 14 days after the end of the affected month. The Customer may request an uptime report for any period.

Status page

Current status — status.unimoni.example.com. Incident subscriptions are available via email / Slack / RSS.